FAQ

Your questions, answered.

FAQ

Your questions, answered.

General

What is Artist Growth?
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Artist Growth is a comprehensive, cloud-based platform for managing projects, events, and finances for creative teams of any size in music, media, and entertainment.

Who is Artist Growth for?
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Artist Growth helps creative teams of all sizes, from musicians and content creators to major record labels, to manage every aspect of their business, from data & project management to finance management.

How many users can I add to my Artist Growth account?
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Our free plan includes up to 5 users in your account. Our premium plans include unlimited users.

How many artists can I add to my Artist Growth account?
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You have the flexibility to add as many artists to your account as you need, with all of our plans (except for our free "Launch" plan, for one artist only). Our model scales as you add more artists. We also offer a range of subscription plans to fit teams of all sizes. You can find our pricing here for more details.

Can I trial Artist Growth's premium plans for free?
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Yes! Try our Scale tier with all the bells and whistles on us, for 14 days.

How much does Artist Growth cost?
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Our Launch plan is free forever and includes 1 artist and up to 5 users in the account. Artist Growth also has a unique pricing model tailored for teams of all sizes and is based on the number of artists added to your account. You can find our pricing here.

Is there a free version of Artist Growth?
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Yes! Our "Launch" plan, designed for self-managed artists building their business, includes access for 1 artist and up to 5 users at no cost.

Does Artist Growth have a mobile app?
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We are currently working on our new mobile apps for Artist Growth Workspace & Wallet. There will be an app for each. Sign up for updates here and be the first to know when we launch!

How secure is my information within Artist Growth?
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We adhere to the most rigid and secure practices to ensure the highest data security. Our platform runs on Amazon Web Services where we leverage the latest tools and services provided by Amazon Cloud Security. We have also invested in additional security infrastructure to satisfy the requirements of our enterprise partnerships and integrations.

I currently use Master Tour. Is Artist Growth the same thing?
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There are similarities, but no. Master Tour is specifically designed for the needs of touring crew and production members. Users of their system may be fulfilling their tour management needs, but often need to use different platforms to connect with their booking agent, management, label, and other non-touring team members. Artist Growth Workspace™, on the other hand, offers an all-in-one cloud-based platform approach that is designed for the entire ecosystem of an artist's business management. We pride ourselves on designing the most advanced, yet still accessible tool for your whole team, including: artist, production, tour manager, crew, band members, travel and booking agents, artist manager, label executives, publishers, and more.

Do I get both Artist Growth Workspace & Wallet upon signing up?
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Yes! Wallet is coming very soon, but this is how it works:  As Wallet is a key part of the entire Artist Growth platform, the sign up process encompasses both. If you choose not to opt in to Wallet at the time of sign up you can do it later. But of course, we want you to start saving money as soon as possible! Register for early access here and we'll let you know when Artist Growth Wallet™ officially launches!

Can I cancel my account with Artist Growth?
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As much as we would hate to see you go, of course you may cancel. Currently, we do not have a way in the UI to do this, so please email support@artistgrowth.com if you need to cancel. Note that If you have paid annually, your subscription price is not pro-rated for any refund, but you will continue to have access to your account until your expiration date.

Workspace

What is Artist Growth Workspace?
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Artist Growth Workspace is a real-time project management tool, calendar, and logistics tracker. The cloud-based software supports hybrid/asynchronous work and increases collaboration between creators and their teams.

What is included in the Free plan of Artist Growth Workspace?
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Our free "Launch" Workspace plan includes 1 artist and up to 5 users in your account. It also includes calendar and event logistics management, guest list management, and financial management features. You can find all features included in your free Launch plan here.

Can I store files in Artist Growth Workspace?
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Yes! Artist Growth makes it easy to save different files within your account in all sections of the platform, events, user profiles, marketing, finance tracking, and more. Artist Growth supports up to 45 MB per attachment on the web application and up to 15 MB per attachment on the mobile app. You can read more about our storage and acceptable file formats here.

Does Artist Growth Workspace integrate with other platforms?
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Yes, Artist Growth Workspace™ currently integrates with Songkick, and we have other integrations coming soon with Bandsintown, Dropbox, Box, Google Drive, and more. Sign up for updates here to be the first to know when we release new integrations! Enterprise customers may reach out to us for any custom integration requests specific to your organization.

Can Artist Growth be used offline?
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Yes. You can access your Artist Growth Workspace data without an internet connection on your mobile app. The Workspace app will show the most recent updates from the last time you were connected to the internet. Any updates that you make while offline will sync to the cloud for the rest of the team to see as soon as you are connected to WiFi.

Wallet

What is Artist Growth Wallet?
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Artist Growth Wallet is an online and mobile banking solution for creators and their teams. Effortlessly pay staff and vendors with the touch of a button, and access business debit cards with cash-back rewards tailored to the entertainment and media industry. All accessible online and on-the-go. Unleash your earning potential with Artist Growth Wallet

When will Artist Growth Wallet™ be available?
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We are working hard to bring this to market, and are in the testing phase. Working out issues presents an "unknown date" situation, but rest assured we're in the final stages! Wallet is going to save you big money and we can't wait to start signups. Sign up for early access here and be the first to know when we launch!